If you are at home, check that you are connected to the same network or SSID as your Virgin. My Virgin Media App. Try computers with Cisco’s OpenDNS using 208. Hi there, thank you all for your help. Please note that doing so will reduce your online protection, but as Virgin has included some sites in their blacklist. Virgin Mobile. Web Safe will help you block access to web sites known to be infected or to distribute Malware. To close the port used by Telnet on the Virgin Media Hub 3: Access your Hub's configuration page - default web address: 192. There's no firewall settings that I can see, and one time I got to see a page saying. To close the port used by Telnet on the Virgin Media Hub 3: Access your Hub's configuration page - default web address: 192. Hoping someone can help. If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. Select the SPAM setting you’d like to use: Reject All Spam messages. Simply uninstall the Virgin Media Connect app and you. SpeedQuickStart, set up and connections. 0 Kudos. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. I didn't even know I had Web Safe turned on and have no idea how to turn it off. comThese categories will remain blocked until you turn Child Safe off. 168. 0. Although Virgin Media WiFi includes content protection, to make. Virgin Media Help - Get help, tips and advice to make the most of your Virgin Media Products and Services. My Virgin Media. Try going to ⚙ > E-mail > Filter Rules and delete the Auto Forward rule. The VIP in SafeSearch VIP refers to a Virtual IP which is an IP address that can be routed internally to multiple Google servers. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Learn how you can change Web Safe settings to turn Child Safe off. Change or cancel your package. I'll be in touch soon. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Click on Settings. Select the Settings cog in the top right-hand corner. 67. These categories will remain blocked until you turn Child Safe off. My Virgin Media App. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virgin Media takes online safety seriously. Select each tab you want restricted to on. 168. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Can somebody please advise how to turn the Child Safe Lock off?. To stop automatically connecting to our WiFi hotspots, you’ll need to delete the Virgin Media WiFi profile on your device. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. If you're still having issues changing your settings, please let us know. 0 Kudos Reply. Virgin Phone Switchover. Activate Web Safe In order to avoid future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Click on Settings. If you want to turn it off again, you can do so whenever you like. You need to turn it off, it blocks the sites. Virgin Media released their network level parental control option, Web Safe,. Joining in. Browse Virgin Media Virgin Media Community. Despite this, Certain websites are still being blocked with the virgin media message that my child safe options are blocking the site. on 18-10-2022 19:33. This thread is archived New comments cannot be posted and votes cannot be cast comments. 67. Any attempt bounces me back to my account page. This should prevent the threat from spreading any further. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Below is the screenshot for reference and. Web Safe only works on devices connected to your Virgin Broadband at home. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Select the Settings cog in the top right-hand corner. Click on Plans and device. 0. Browse Virgin Media Virgin Media Community. Pick a category to get started. 8. Go to Switched on Families Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. How do I turn Virgin Media restrictions off? Before you jump to using a VPN, it’s worth checking what block features are turned on and whether you can access your chosen site with them turned off. It blocks potentially harmful sites, such as those that may contain viruses or extreme content that isn’t necessarily illegal to view. Hi, I'm trying to see if web safe is turned on/off but any time I try to access it either on my phone or laptop the page just endlessly - 5362887 Browse Virgin Media Virgin Media Community # Howto & Style# blocked website# child safe off# parental control# virgin media child safe bypass# virgin media child safe lock off# virgin media child safe off# virgin media child safe turn off# virgin media help# virgin media how to turn off web safe# virgin media parental control# virgin media web safe bypass# virgin media web safe bypass. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Go to Switched on Families Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 222. You can also call 0345 6000 789 on the mobile phone used to activate parental control to deactivate it. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. The new fibre phone line is designed to work with the same phones as the old copper line. Changing the computer's network settings to use any Public DNS should re-gain full access. These categories will remain blocked until you turn Child Safe off. 1. Stay safe online. Browse the web from multiple devices with increased security protocols. Please look out for the envelope on the top right of your. 8. Hi, I'm trying to see if web safe is turned on/off but any time I try to access it either on my phone or laptop the page just endlessly - 5362887. Wait a few minutes while your Hub reconnects to the internet, then turn on your computer or device. 220. Any website unsuitable for children is blocked by default. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Options. Please look out for it in the top-right, purple envelope. Sign out . The first is categories. Click on Manage Web Safe. Reply. Any attempt bounces me back to my account page. After just over 1 month of being a customer I’m already asking to leave as in my view VM are in breach of contract to me and failing to meet their Off Com service provisions. It works now. Most of the Virgin Media packages come with a router to connect you and your family to the internet, and while not the best. Browse. Regards. Enter the email address to which you want to forward the messages. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Virgin Media also offers an additional security tool called F-What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. Follow these easy steps: 1. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. More about Virgin Internet Security. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Pornography; Violence; Crime; Hate; Drugs; Hacking; Suicide and self-harm; Address hiding; These categories will remain blocked until you turn Child Safe off. The easiest way to access websites blocked by your ISP is by connecting to a VPN. More about Virgin Internet Security. See Options. Settings. This will be available via the purple envelope on the top right of this page. This bypasses Virgin media website blocking, allowing you to access. Please check the red bar at the top for a message from myself. What’s more, it’s compatible with all. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. 1. Step 2. Click on Web Safe 4. Solved: Hi, I can't seem to turn on Web Safe. Click: Web Safe. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. All Rights ReservedTo turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. If you are having WiFi issues then be sure to check out our guide on the 5 most common Virgin Media WiFi issues right here. 1 and all appears in order. Switch on Child Safe. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. Virgin Media Web Safe Step by step guide 8 You then have three options to customise. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Depending when you joined us you may have Virus Safe or both Virus Safe and Child Safe turned on by default. I have even tried blocking specific sites and childsafe is still not blocking it. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. If you changed the computer's network settings to use any Public DNS does that re-gain access. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. 100 & 194. Sorted now, had to pinhole it. Bypass Child Safe & Virus Safe Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. You can even reboot your Hub from the comfort of your sofa. Virgin Media: Web Safe. Virgin Media Community; Stay safe online; Security matters; Cannot turn off web safe since yesterday; Options. Any website unsuitable for children is blocked by default. 1 or 192. Could I request for some intervention from any of the admin to. --. Bypass Child Safe & Virus Safe. I have checked the systems at our side and there is no issue. If your Virgin Mobile is connected to your home broadband, you can browse protected. This lets you manually addHi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes you made were not saved, please try again. Summer 2021. Networking and WiFi. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. We would like to show you a description here but the site won’t allow us. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Stay safe online. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. not the VM Hub. If issue persist post back here and in the meantime consider manually. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Hi i have the same issue when trying to turn it on - 5369741. Click the Settings icon on the right side of the menu bar. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Posted: Fri Aug 22, 2014 11:22 am. I've switched it off and on multiple times - 5019860. Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. 168. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected; No, then Web Safe is still on. Click the big on/off icon to connect. Here are our top tips to help you on your way. Welcome to the community and thanks for taking the time to post your issue on the forums. Account - Cable. Learn how you can change Web Safe settings to turn Child Safe off. I added it to the 'allowed websites' list, and it's working fine. on 05-01-2023 17:27. Thanks for your post on our Community Forums @Dan_G1, and a very warm welcome to you!. Accessing the settings of your Virgin Media router is essential if you want to make any changes, such as changing the wireless password. com, minecraft. 1. If you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. Just to set expectations the issues with Child Safe have persisted for over 12 months. Just sign into My Virgin Media and. There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. My child safe settings are off but are currently blocking sites regardless. Discover the web for yourself. We. These tools can be installed across all devices, including mobile phones, computers and consoles. You can connect via Wi-Fi or by using an Ethernet cable. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. . Make sure the setting is saved and applied. Simply uninstall the Virgin Media Connect app and you. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. A new secure password will be generated for you. com 194. Manage Your Account. Virgin Mobile. Subscribe to RSS Feed; Mark Topic as New;SafeSearch VIP will force all users on your network to use SafeSearch on Google Search while still allowing a secure connection via HTTPS. If you're still having issues changing your settings, please let us know. If you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail. Please look out for it in the top-right, purple envelope. on 19-10-2022 07:04. Virgin Media Refuse to provide me with one, despite being on Gig1 Fibre in Networking and WiFi 26-08-2023; Top. You can also call 0345 6000 789 on the mobile phone used to activate parental control to deactivate it. 0. Although Virgin Media WiFi includes content protection, to make. I'm sorry to hear there are some problems with your My Virgin Media and the disabling of Web Safe on your service. You can also call. Use this also turn off web safe Reply reply. A VPN circumvents restrictions by encrypting and sending all of your traffic through a tunnel that is decrypted once it reaches the VPN server. Virgin Media customers can get. com). It may take up to 24 hours for the change to be activated on your modem. Adjust the settings according to the level of protection you want. Lee_R. Select the firewall and tick the following protocol. For fraudulent e-mails, forward to phishing@virginmedia. If you're still having issues changing your settings, please let us know. Account - Mobile. Hello, I'm trying to turn off the virus and child safes, but I keep getting an error: "sorry the changes you made haven't been - 5369763 Browse Virgin Media Virgin Media CommunityStream from Virgin Media. Secondly, Virgin Media uses a Web Safe feature, which is often turned on by default. 222 and 208. If you changed the computer's network settings to use any Public DNS does that re-gain access. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. 2. The Auto forward window opens. 9. Click: Web Safe. e. Save and exit and that should be it. Parental controls leave search sites such as Google and Bing accessible. Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and. 1. This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. 8 and/or 1. SpeedChild safe says it’s on but is doing nothing again!! This is your problem not individual customers. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. This is a workaround for when Child Safe & Virus does not or cannot be turned off. Price adjustment. sorry to hear you have been unable to turn off Websafe, so I can help I have sent you an invitation into a private chat, once received click on the envelope to accept. on 09-08-2022 15:00. Thanks! SafeSearch VIP will force all users on your network to use SafeSearch on Google Search while still allowing a secure connection via HTTPS. We'll be more than happy to assist from here! Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. Any website unsuitable for children is blocked by default. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Post reviews of your current and past hosts, post questions to the community regarding your needs, or simply offer help to your fellow redditors. Try both Mac and Windows. Virgin Media Web Safe Log in to your My Virgin Media account. Try both Mac and Windows. 67. - 5429856. Hi Paneristi, Thank you for reaching out to us in our community and welcome, sorry to hear you are unable to turn web safe off. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. 168. Cannot turn off web safe I want to be able to access a website and therefore need websafe to be turned off but the option does not allow - 5369625. Phone. This antivirus software works across up to fifteen of your mobile and computer devices using WiFi, Ethernet or 4G. This is a workaround for when Child Safe & Virus does not or cannot be turned off. Hi, I'm following up on this same thread because, while not on mobile, I'm having exactly the same issue with web safe blocking websites with adult content while the web safe option is OFF on my account. Virgin Media Help - Get help, tips and advice to make the most of your Virgin Media Products and Services. Then click on Parental Controls and turn it off. Sign in . We give all our customers a complete, market leading security package called Virgin Media. Move message to Spam folder (default) Flag a message as Spam but deliver to Inbox. I am trying to turn on the web safe settings but it's not working. A VPN circumvents restrictions by encrypting and sending all of your traffic through a tunnel that is decrypted once it reaches the VPN server. Got the right passphrase?Consider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned off 0 KudosFix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. We’ve just got Virgin Media Broadband. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. then web safe can be turned off from there. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Once you have completed step 3, your authenticator app will display a One-Time Passcode (OTP). If that doesn’t help, you’ll need to try turning off Virus-safe. Click on Mail in the side bar. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you made. More about Web Safe. This includes restricting children from accessing inappropriate or adult content. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. This is a place to discuss everything related to web and cloud hosting. That can be turned off, or just don't use Virgin Media DNS. Re: Web Safe - not able to turn on in Switched On Families Tuesday; what is wrong with virgin media support team?? in Security matters Sunday; Safe Mode causing Errors, even when turned Off. Manage Your Account. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Volt benefits FAQs. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. I know the Hub 5 has a modem mode. Hi , No problem at all! I'll send you a Private Message to confirm a few details, so please keep an eye out for an envelope at the top right corner of your Forum page. Although Virgin Media WiFi includes content protection, to make. You can switch Web Safe on or off whenever you want, but it comes automatically switched on when you purchase your package. com 9. Hello, I am having this problem too. Forum; Apps. Qurento. Enable the Auto forward button . The new "default on" plans mean that every customer's Sky Broadband connection will be set to restrict content at the "13" age range level until 9pm each day. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. 2. I need parental child lock turn off on my virgin media broadband . 1. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. 18-04-2022 18:13 - edited 18-04-2022 18:14. To get around this, you need to turn Web Safe off. Virgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. This bypasses Virgin media website blocking, allowing you to access. We'll be mor. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. It's easy to turn on. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. After switching Web Safe off confirm changes by refresh page, press Ctrl + Shift + R; Child Safe and Virus Safe should be reported as off. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Any website unsuitable for children is blocked by default. First turn off the Child Safe filter. The best way around it is to Tether his phone to his laptop to get access to the website in question and the browsing ability should carry on over WiFi. AS Name. Highlight the show you want. 4. 222 and 208. More about Web Safe. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Accessing the settings of your Virgin Media router is essential if you want to make any changes, such as changing the wireless password. Then tap Hide explicit results. Go to the URL of a proxy site. " I've tried a few times on my brows. 1/. Thanks for getting back to me Does the screen remain blank? Do you see any timeout, or unresponsive errors appear on the screen at all? Does the same thing happen when you use another browser or device?This is all I see, on both my laptop and my phoneChanging Virgin Media Web Safe Settings on Desktop/Laptop. 1. You can try the service free for three months, and if you'd like to continue using it after that a charge of €4 per month will apply to your bill. Virgin Media Web Safe & Kodi . You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. Try computers with Cisco’s OpenDNS using 208. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. To confirm Web Safe is working try going to. 1/. We would like to show you a description here but the site won’t allow us. 4. Top five tips for parents. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. In response to lotharmat. Account - Cable. Select your channel and press or to scroll back through the history of shows. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Once logged in you will see 2 filters; Virus Safe and Child Safe. Step 2. For example you will always need a PIN to watch: Programmes rated 12, before 8pm. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Select the ‘Security & Parental Controls’ option. More about Virgin Internet Security. Virgin Media takes online safety seriously. on 02-09-2023 18:58. I have added the categories to block but it will not allow me to add. Post back here to have issue flagged to the forum team-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I just got a URL from the IT team for the VPN. Does Web Safe work on Virgin Media WiFi. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above.